Privacy notice
How Sterling Heat Ltd uses the details you give us through this website. Last updated 12 November 2026.
Who we are
Sterling Heat Ltd, 40 Homewood Avenue, Sittingbourne, Kent ME10 1XW, is the data controller for the information collected through this website. You can contact us at info@sterling-heat.co.uk or on 07585 504476.
What we collect
When you send the enquiry form we collect your name, phone number, email address, postcode, the service you are asking about and anything you write in the message box. We also record the time of the enquiry, the page it was sent from and your IP address, which we use only to stop spam.
Why we use it
To answer your enquiry, arrange a visit, quote for and carry out the work, and keep the records a heating business has to keep. Our lawful basis is that these steps are necessary before and during a contract with you, and our legitimate interest in running the business and preventing spam.
Who sees it
Only Sterling Heat Ltd. We do not sell or pass your details to anyone else. Enquiries are emailed to our office mailbox and a copy is kept on our web server; both are hosted by our UK hosting provider.
How long we keep it
Enquiries that do not lead to work are deleted after 12 months. Records of work carried out, including gas and oil safety records, are kept for as long as the law and our insurers require.
Your rights
You can ask to see the information we hold about you, have it corrected or deleted, or object to how we use it, by emailing info@sterling-heat.co.uk. If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies and third parties
This website sets no cookies of its own. Fonts are loaded from Google Fonts and the map on the contact page is loaded from Google Maps; both may set their own cookies and are covered by Google's privacy policy. Links to our Google Business Profile take you to Google.