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Boiler installation, servicing and repairs in Sheerness

Mile Town, Marine Town, Bluetown and the rest of ME12. We come over the Sheppey Crossing from Sittingbourne, about seven miles, for new boilers and annual services, and when something breaks.

Gas engineer fitting a new combi boiler in a kitchen
Gas Safe registeredNo. 568184, natural gas and LPG
OFTEC registeredOil-fired boilers and tanks
G1 accredited installerExtended manufacturer warranties
4.9 on Google★★★★★ out of 5

Terraced streets and combi boilers

Almost half the homes in Sheerness are terraced, and in Sheerness East it's six in ten. Most of them have one bathroom, which is exactly what a combi boiler is good at. It heats water as you use it, so there's no cylinder taking up a cupboard, and the boiler usually fits where the old one was.

The bigger question in a terrace is the flue. It has to clear windows, doors and the neighbour's wall by set distances, and on a narrow back addition that can decide where the boiler goes. We work that out at the survey, before you're quoted, so there are no surprises on the day.

Very hard water from the chalk

Sheerness gets its water from boreholes in the chalk at Eastling. Southern Water's own checker puts it at about 303 mg/l of calcium carbonate and calls it very hard. In a combi, that scale builds up in the small heat exchanger that heats your taps, and the first sign is hot water that runs hot, then cold, then hot again.

The building regulations guidance for boiler installers asks for a scale reducer on a combi's cold feed where water is harder than 200 mg/l, and Sheerness is well over that. If your hot water has gone lukewarm or the boiler bangs when it fires, scale is a likely cause, and it's often fixable without a new boiler.

Landlords in Sheerness

More than a third of homes in the town are privately rented, so a lot of our Sheerness work is for landlords. The law asks for a gas safety check on every gas appliance once every 12 months, and the tenant needs a copy of the record within 28 days. We do the check and the record, and quote for anything it turns up.

Conservation areas and flues

Mile Town, Marine Town and the Royal Naval Dockyard and Bluetown are all conservation areas, and Mile Town and Marine Town grew in April 2024. In a conservation area, a boiler flue on a wall or roof that faces the road needs planning permission. On 43 to 72 Marine Parade an Article 4 direction goes further and controls alterations to the front of the house and the front boundary. We plan a flue route to the side or back wherever we can, which normally avoids the question altogether.

Over the bridge

Seven miles from our base to Sheerness.

We cross the Swale on the A249 and the Sheppey Crossing. The whole island is on our patch, from Bluetown to Leysdown.

Also covering

Mile TownMarine TownBluetownHalfwayQueenboroughMinster

Postcodes

ME12

Google reviews

What customers say

Rated 4.9 out of 5 on Google reviews. The quotes below are copied word for word from the public listing.

Google ★★★★★ 4.9
★★★★★
I have used Sterling Heat on few occasions: removing old system and installing new combi boiler, connecting radiators, pipework adjustments, gas hob installation. Always professional and very helpful! Very knowledgeable! Best in the area!
Marcin S Google review
★★★★★
We’ve used Gary several times since buying our house 7yrs ago for small jobs. Now we need a new boiler we feel lucky to have someone we know and trust to do a good job at a fair price.
laurencelock Google review
★★★★★
Gary is great at his job and takes time to make sure it is done to the highest standard. I completely renovated my house so needed heating and wet plumbing.
Mark Seager Google review

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FAQ

Sheerness questions

Do you come over to Sheerness for repairs?

Yes. We are about seven miles away in Sittingbourne, over the Sheppey Crossing, and we cover the whole island, for breakdowns as well as services and new boilers.

Is the water in Sheerness hard?

Very. Southern Water puts it at about 303 mg/l of calcium carbonate, which it rates very hard. A combi here should have a scale reducer on its cold feed, and scale is one of the things we look for at a service.

Can you do my landlord gas safety record in Sheerness?

Yes. We check every gas appliance and its flue, plus the pipework, then give you the record for your tenant and quote for anything that needs putting right.

Do I need planning permission for a boiler flue in Mile Town or Marine Town?

Only if the flue goes on a wall or roof facing the road, because both are conservation areas. We route flues to the side or back wherever possible, and we tell you before we quote if a front flue is the only option.

Need a boiler engineer in Sheerness?

Tell us what is going on and we will call you back, usually the same working day.

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Speak to an engineer 07585 504476
Email
info@sterling-heat.co.uk
Hours
Mon to Fri, 8am to 6pm
Based in
40 Homewood Avenue, Sittingbourne, Kent ME10 1XW
Covering
Sittingbourne, Sheerness, Isle of Sheppey, Faversham, Canterbury and across Kent
Gas Safe registered OFTEC registered G1 accredited installer 4.9 on Google

Free quotes and site surveys for new boilers and full systems. For a breakdown, call: most problems are dealt with the same or next day.

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